Frequently Asked Questions

What is encaustic?

Encaustic is a painting method where color-pigmented beeswax is melted, applied to a surface and reheated to fuse the paint into a smooth or textured finish. The word encaustic comes from Greek word enkaustikos and means 'to burn in', which refers to the process of fusing the paint. Encaustic has a long history, but it has been experiencing a recent resurgence in popularity due to the increased convenience and safety of heating appliances. The surface can be polished to a high gloss, it can be modeled, sculpted, textured, and combined with collage materials. It cools immediately, so that there is no drying time, yet it can always be reworked. The durability of encaustic is due to the fact that beeswax is impervious to moisture. Because of this it will not deteriorate. Encaustic paintings do not have to be varnished or protected by glass.

How do you care for an encaustic painting?

After completion of an encaustic painting there is a curing process of a few months. During this time moisture will work its way to the surface and cause a slight haze (this is called bloom). When the sheen dulls or looks dusty, it can be buffed (gently, firmly but not overly vigorous) to a high gloss using a soft lint-free cloth (similar to polishing or dusting furniture). The sheen dulls over time and can be brought back by repeating the process. Although the surface is completely dry, encaustic paintings can be easily scratched, gouged, or chipped if handled roughly. No fingernails please! Protect all encaustic from extreme heat (above 140 F) and freezing temperatures.

Will it melt?

Even on a hot summer day temperatures are not hot enough to melt an encaustic painting in an indoor environment. When hanging or storing any piece of fine art, temperature control and sunlight exposure should be considered.

What is your refund policy?

I want you to be 100% happy with your artwork. Exchanges or returns are handled on a case-by-case basis. Should your painting be damaged during shipping, please contact me as soon as possible so we can resolve the situation together. Proper handling of encaustic paintings will prevent damage to the painting. Although the surface is completely dry, encaustic paintings can be easily scratched, gouged, or chipped if handled roughly. No fingernails please! Protect encaustic from extreme temperatures in the range of 40-125 degrees Fahrenheit. Returns will not be accepted for misreading any information that is correctly stated in the product's listing, such as the size of the painting or the shipping time. Please note that CUSTOM paintings can NOT be exchanged or refunded.

How do you ship so it is protected?

What if the item is damaged in transit?